This course is designed for both enterprise and digital CSMs who want to capture customer attention, build strategic relationships, and create and execute revenue success plans. If you’re ready to exceed your NRR goals and increase your confidence without burning out, this course is for you.

Whether you have years of CS experience or you are just starting out, what I teach you in CSM RevUP is going to help you level up your confidence and create trust with your customers so that you can increase your NRR without working overtime. 

This course is designed to help you achieve measurable improvements in your role, such as increasing your NRR, securing more upsells, and building stronger customer relationships. Many past participants have reported promotions, salary increases, and greater job satisfaction after applying the course content.

CSM RevUP Academy stands out because it’s built on real-world experience, not just theories. Over the last 13 years, I’ve tested and refined every strategy and playbook that I’ll teach you. This course is packed with actionable insights that have helped me exceed my NRR targets by 122%. You won’t find this level of practical, proven content anywhere else. 

By joining CSM RevUP Academy, you will gain access to world-class strategies and techniques that will enable you to drive higher revenue for your company, which ultimately means you will max out your bonus and position yourself for a promotion.

Anika is a seasoned CS leader with over 13 years of experience helping CSMs exceed their GRR and NRR targets. She has worked with startups and enterprises, coaching hundreds of CSMs to unlock their full potential, save time, and achieve the promotions they’ve always wanted. Anika’s journey from a startup CS leader to a trusted coach and consultant means she knows what it takes to succeed—and she’s ready to share that with you.

She had to learn the hard way of how to build trust with clients, figure out how to become more proactive rather than reactive, use sales tactics in customer success without sounding sleazy, and build strategic relationships with C-suite clients in order to ensure upsells, but this doesn’t have to be hard for you. 

The course runs for 6 weeks, with one live module taught via Zoom each week. Live classes are held on Wednesdays at 5pm GMT/12pm EST/9am PST. Can’t attend live? No problem—sessions are recorded, and you can watch them as many times as you like. You’ll have access to all course materials after each module.

You will have lifetime access to all course content, including videos and live sessions, to review after each module.

To get the most out of the course, plan to spend around 3-5 hours per week. This includes attending the live sessions, watching the pre-recorded video course content, completing any exercises or assignments, and reviewing course materials.

Absolutely! This course is designed to benefit both newcomers and seasoned CSMs alike. With a focus on practical strategies and real-world applications, you’ll quickly gain the skills needed to excel in your role.

While no specific prior knowledge is required, a basic understanding of Customer Success principles will help you get the most out of the course. Whether you’re new to the field or experienced, the course content is designed to be accessible and actionable.

Yes, upon completing the course, you will receive a certificate of completion that you can showcase on your LinkedIn profile or include in your resume.

By completing this course, you’ll impress your boss with new skills, position yourself as a key asset in your company, and build strategic customer relationships that unlock revenue opportunities. Plus, you’ll learn how to hit and exceed your NRR and GRR targets, setting you up for future success.

The best part is your will learn strategies and tactics on how to do all of this without having to work overtime or burnout!

You’ll have opportunities to engage with other participants during live sessions and group discussions. Additionally, we offer a private online community where you can network, share experiences, and support each other throughout the course. When you enroll you will get access to this community right away and you continue to have lifetime 24/7 access to this community of your peers even after course completion.

While the course doesn’t include 1-1 support, the weekly Ask Me Anything (AMA) sessions are an excellent opportunity to ask any questions that arise. You can also participate in the online community for peer support.

This cohort learning is hugely beneficial as you will learn from your peers as well as from the course content. 

I believe in this program so much that I offer at 30-day money-back guarantee! I’m going to give you 30 days —one-third of the program — to try CSM RevUP Academy and see that it will deliver the results I’m promising you.  If it doesn’t, then all you need to do is contact us and I will happily refund the investment. 

Unfortunately, we don’t currently allow for transfers to future cohorts or courses. Once you’re enrolled, your spot is secured for the specific session you chose, so be sure to select the dates that work best for you. If you have any scheduling concerns, please reach out to us before enrolling, and we’ll do our best to assist you.

No, this is a cohort-based course with all sessions conducted in a group format. You’ll have the opportunity to learn from and engage with your peers, and participate in weekly AMA (Ask Me Anything) sessions where you can get your personal questions answered.

Yes! You will have lifetime access to all course content and learning materials at no extra cost.

That means any future updates or enhancements to the course you will have access to for one price. No hidden subscription fees here! ;) 

Many participants have successfully had the course reimbursed by their employers as professional development. We can provide an invoice or any additional documentation you might need to submit for reimbursement.

Use our ready-made template to request funding from your manager or HR team or feel free to send them our brochure. 

The course runs from October 2 to November 6, with live sessions held every Wednesday. The first session, “Shifting Your Mindset,” begins on October 2nd. All sessions are recorded, so you can watch them back at your convenience.